Patients should be confident that they, along with their doctor, have decided to conduct a surgery or to take medication with possible side effects; thus, in the event of an unfavorable outcome of the treatment the results are more likely to be perceived as associated risks, not as negligence of the physician. Errors in relationship between doctors and patients are not rare in medical practice; reducing their number can be achieved by relationships of trust, based on the achievements of modern medical science, compliance technologies and high level of staff.
As a rule, the causes of conflict on the basis of dissatisfaction of patients of treatment are:
- low quality of medical services as a result of non-compliance examination and diagnosis of diseases of organs and systems before the start of treatment and lack of control measures on its stages (non-compliance of the rules of medical manipulations);
- failure to comply with deontological principles caused by the lack of well-established relationship with the patient
- failure to achieve positive results or failure to comply with the principle of patient information;
- deficiencies in the maintenance of medical records, not allowing to judge the completeness and structure of diagnostic, treatment, control and rehabilitation measures.